Yes. In accordance with the contract, we will dispatch technicians to your site to handle installation and commissioning, as well as provide training for your operators.

First, follow the instructions in the manual to shut down the machine, disconnect the power, and perform an initial check. Document the nature of the fault and contact our after-sales support team; if necessary, we will arrange for a technician to visit your site.

The warranty period is as specified in the contract—typically one year for the entire unit. Consumable parts, damage caused by human error, or issues resulting from improper operation are not covered under the free warranty.

Yes, they are available long-term. We recommend providing the equipment model and serial number so that you can stock up on parts in advance, thereby minimizing potential downtime.

Please follow the guidelines provided in the accompanying manual. We recommend conducting inspections at the start of every shift, performing regular cleaning and lubrication, and carrying out monthly maintenance as required for your specific equipment model.